Returns Policy:

 

Customer satisfaction is our priority, if you have any problem with your purchase, please see the below guidelines:

• Fabric Item Orders - You may return any item bought, within 14 days of receiving your order and we will gladly offer an exchange or refund to the full value of the return.
• Custom Orders – Once a custom order has been made we are unable to offer a refund. We strongly advise that the order is exactly what you want.  Please allow up to 14 days for delivery as all items are made to order.
• All postage costs are the customers responsibility unless the product is found to be faulty.
• Any faulty goods will be refunded in full, including a refund of any delivery costs incurred by you for receiving or returning the item.
• All items must be returned in unused, original condition with all original packaging and labelling. We will not accept returns on opened, used items or perishable, personalised/made-to-order products, unless the item is found to be faulty.
• If you are returning the item due to an error made by us, we will also refund the delivery charges and costs incurred to return the item to us.
• We cannot be held responsible for any losses caused as a result of any postal, courier or third party services used when returning an item. We advise you retain a proof of postage for your protection.
• Please include a copy of the order/receipt number, details of the return reason, your name, address and telephone details, so that we can process your refund as quickly as possible and can contact you if necessary.

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Cooling Off Period:

 

All our goods are sold with a 14 day cooling off period. This is twice the time demanded by consumer law. We do this to ensure you are 100% happy with your purchase at the price you paid.  i.e. it is:

• Of satisfactory quality
• Fit for purpose
• As described
 

Our view is that after 14 days our customers have taken ownership of their product and that fair wear and tear is not a fault. Your legal rights are not affected by this policy.